Refund policy

Return and Exchange Policy

At LiliWarrior, we strive to ensure our products meet the highest standards and suit you perfectly. However, we understand that there may be situations where you need to make an exchange or return.

Returns and Exchanges

If you wish to make a return, please contact us first at warrior@liliwarrior.com. Provide your order number and specify the products you wish to return. The return address will vary depending on your location and will be provided in our reply email.

To request a return or exchange, email us at warrior@liliwarrior.com with the details of your request.

Please note:

• Products on sale, clearance items, and pre-ordered products cannot be exchanged or refunded.
• For hygiene reasons, LiliWarrior menstrual panties cannot be returned or exchanged.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless otherwise specified.
• If an exchange is requested, LiliWarrior will cover the reshipping costs.

Return Conditions:

• Unworn, unwashed clothing in its original packaging can be returned within 14 days of receipt for an exchange or refund.
• Items must be packaged in their original individual packaging and protected in an additional box or envelope to avoid damage during return. Labels should remain intact and not be cut.
• If the return conditions are not met, LiliWarrior will not be able to process a refund.

Defective Product or Incorrect Delivery

In the rare event that you receive an incorrect or defective product, please email us at warrior@liliwarrior.com with photos or a short video and a description of the issue. We will address the problem promptly.